Third-Party Tools and Resources | Takeda Pharmaceuticals
Third-Party Tools and Resources
Learn about the processes that we follow to stay connected with our suppliers.
To become a Takeda third party you need to follow the steps below. Guidelines are provided in Czech, English, French, German, Hungarian, Japanese, Polish, Portuguese and Spanish.
- You receive the questionnaire link.
To begin the onboarding process as a Takeda third party, you must receive an invitation form sent via email from Takeda’s Apex Portal.
This email will come from NoReply@takeda.apexportal.net.
- Register with Apex Portal
To access the invitation form, you are required to answer all relevant questions.
- Fill in the questionnaire form.
The form is used to create your vendor profile in the Takeda Apex Portal. You will be asked to provide details such as your business name, address, bank information, Tax/VAT details, and other relevant information. Depending on your business profile, you may also need to answer some risk-related questions.
- Your profile is verified, and we are ready to transact.
Support/Pomoc/Suporte
English
How to login to Apex Portal (PDF)
How to change or reset password in Apex Portal (PDF)
How to update Supplier's profile in Apex Portal (PDF)
Step-by-Step questionnaire guide in Apex Portal (PDF/video)
Czech
Jak aktualizovat profil třetí strany (PDF)
Jak resetovat heslo v Apex Portal (PDF)
Jak se přihlásit do portálu Apex_mk (PDF)
French
Comment mettre à jour le profil dun tiers (PDF)
Comment modifier or réinitialiser le mot de passe dans le portail Apex (PDF)
Comment se connecter au portail Apex (PDF)
German
So aktualisieren Sie das Profil eines Drittanbieters (PDF)
So zurücksetzen Sie das Passwort im Apex-Portal (PDF)
So melden Sie sich beim Apex-Portal (PDF)
Hebrew
QRG - (PDF) כיצד לעדכן פרופיל צד שלישי
QRG - (PDF) כיצד להתחבר ל ApexAnalytix
QRG - (PDF) כיצד לשנותלאפס סיסמה ב ApexAnalytix
Hungarian
A harmadik féltől származó profil frissítése (PDF)
A jelszó visszaállítása az Apex portálon (PDF)
Hogyan lehet bejelentkezni az Apex portálra (PDF)
Italian
Come aggiornare il profilo di terze parti (PDF)
Come modificare la password in Apex (PDF)
Come accedere al portale Apex (PDF)
Japanese
【必ずご確認ください】APEXアクセス方法 (PDF)
APEXパスワードリセット方法 (PDF)
APEXサプライヤ入力マニュアル (PDF)
Polish
Logowanie do portalu Apex (PDF)
Jak zmienić hasło w portalu Apex (PDF)
Jak zmienić profil dostawcy w portalu Apex (PDF)
Portuguese
Como fazer login no Portal Apex (PDF)
Como alterar ou redefinir a senha no Portal Apex (PDF)
Como atualizar o perfil do fornecedor (PDF)
Spanish
Cómo actualizar el perfil de terceros (PDF)
Cómo cambiar la contraseña en el portal de Apex (PDF)
Cómo iniciar sesión en el portal de Apex (PDF)
Traditional Chinese
How to update Supplier's profile in ApexAnalytix (PDF)
QRG-How to login to ApexAnalytix (PDF)
QRG-How to change or reset password in ApexAnalytix (PDF)
For general queries regarding the Apex Portal registration process, please contact: global.supplier.onboarding.operations@takeda.com.
Note: The Apex Portal onboarding process applies to third parties (i.e. suppliers/vendors) engaging with Takeda.
SAP Business Network (formerly Ariba Network) is the preferred transactional platform at Takeda, it allows you to automate the invoicing process by issuing documents online.
We recommend Suppliers choose a standard account, which the free-of-charge option regarding types of accounts).
How to start online invoicing?
Register your free-of-charge Standard Account on SAP Business Network (you can also use the account already created for supplier registration purpose) (registration)
Provide your bank details in the “Remittances” section (remittances)
You are ready to issue your first online invoice (invoice for materials or invoice for services)
Note: If you are using email PDF invoices rather than SAP Business Network for invoices, please see the Purchase Orders and Invoices page for the correct address.
E-Invoicing Training Materials
Full guide (PDF)
Invoice for materials (PDF)
Invoice for services (PDF)
Non-PO invoice (PDF)
Adding attachment (PDF)
TAX configuration (PDF)
How to create dispute on SAP Business Network (PDF)
How to accept the TRR (PDF)
Order confirmation (PDF)
Log-in issues (video)
Training Sessions
We offer regular training sessions for suppliers. In this interactive meeting, you may ask your questions once the presentation is finished.
The agenda includes:
registration process,
setting the account for notifications, users and remittances
on-line invoicing,
creating the credit memo,
checking invoice status,
issuing invoices with and without tax,
adding attachments
If you would like to participate in the training, please submit your request.
Support
- Account registration and online invoicing: supplier.enablement@takeda.com
- Payment issues and statements: Supplier Solutions Portal or smb.vendor.query@takeda.com
- Technical issues regarding your SAP Business Network account: Ariba Help Center
- Regaining access to your SAP Business Network account: support.ariba.com
Takeda Business Solutions (TBS) is responsible for managing supplier payments globally for Takeda. We have created this guide to help ensure you receive timely payment for your invoices. Please use the below guidance to avoid payment delays.
Purchase Orders
A purchase order (PO) must be supplied to you before work commences.
If you don’t have a PO, please contact your requestor from Takeda.
The PO should contain the goods type and quantity, as well as the requestor name.
Unit of measure (UOM), quantity and price on the invoice should match the PO.
Issue Invoice
Invoices should be sent via email (as PDF attachments) directly to the revised Takeda country specific email. You will find all emails listed on below. Please note that these email accounts are unmonitored, automated scanners and cannot respond to queries.
Your invoice must be issued in line with country legal and fiscal requirements and include a valid PO number as reference. Additionally, the invoice must include:
PO number
Name of the requestor from Takeda
The invoice must be in PDF format
Total size of E-mail with attachments should not be greater than 30 MB
Each PDF file must have a different name
Text included in the accompanying email will not be scanned, so be sure that all important information is included in the PDF itself
Only 1 invoice per pdf file is allowed
Country-specific email addresses to send PDF invoices.
Our standard payment terms are 90 days, except where different terms have been agreed in a contract, Master Services Agreement (MSA), or Statement of Work (SOW).
Payment due date is calculated from the date of receipt of an undisputed invoice by Takeda.
According to our Global Procurement Policy, new contracts will be on minimum 90-day payment terms – exceptions may apply.
Where a contract or MSA is not required, the PO from Takeda serves as the contract, stipulating all terms and conditions governing the transaction.
Payment
Payment will be made within contract terms and/or within 90 days calculated from the date of receipt of an undisputed invoice, subject to receipt of a correctly prepared invoice, including a PO and an approval from the Takeda requisitioner within the approval system.
Upon approval your invoice will go into the next available payment run, per the terms of payment.
Electronic bank transfers are our preferred payment method.
In case of any changes or mismatches between the bank data on our system and your invoice, and to reduce the risk of fraud, we will ask you to confirm your bank data with our Master Data team at: TBS.MasterDataCompliance@takeda.com
Vendor Queries
Payment clarifications or statements can be easily displayed in our Takeda Supplier Solutions Portal. Alternatively, please send your question to smb.vendor.query@takeda.com to contact one of our agents.
Global Terms and Conditions
The Global Takeda Purchase Order Terms and Conditions are valid for all countries except for the countries/regions mentioned below, in which a translated version and/or localized version with country/region-specific deviations applies:
Argentina
Canada, the EU, the EEA, the UK and Switzerland
Colombia
India
Kazakhstan
KSA (Saudi)
Lebanon
Mexico
Turkey
UAE
Ukraine
Takeda Business Solutions (TBS) creates value for patients, customers, partners and employees by delivering simplified and innovative solutions for the business. We partner with Finance, Procurement and HR to optimize global processes reaching all employees, through innovation and the latest technology. TBS has established a global network of core hubs in Japan, Poland and U.S., as well as delivery centers in Ireland, Russia, China and Brazil to better anticipate needs and operate in a seamless, collaborative way to maximize value.
The new Takeda Supplier Solutions Portal is a step towards the realization of our goal of enabling simple and safe buying solutions for Takeda and our suppliers. We are pleased to invite you, our partner, to join the portal and enjoy this simplified, safe, and seamless way of accessing your invoice and payment dashboards and queries 24/7. In choosing the portal over other, less effective communication channels, you will have convenient, instant access to invoice, payment, and purchase order information and be able to contact targeted TBS teams who will gladly provide support around invoice and payment processing.
What benefits does Takeda Supplier Solutions (TSSP) Portal bring?
The TSSP comprehensive benefits include:
Live Invoice and Payment Dashboards (updated daily) – Direct window into your records in our books allows you to see the status of your invoices without needing to contact us
Live Purchase Order (PO) Dashboard - Ensures you always know how to invoice us and maintain correct references by offering access to all POs associated with your account
Extended Request Types – Direct access is now available for follow-up on any question to the right team handling the query; no need to involve the requisitioner for mediation
Live Chat – In addition to reaching Takeda support by creating a case, you can get answers quickly through an immediate conversation with an agent
Knowledge Articles - 24/7 direct access to FAQs and a wealth of knowledge articles so you can find quick answers to common questions
Easy Data Capture - Structured forms capture the data needed to complete a transaction up-front, minimizing follow-up conversations that can occur on other communication channels
Collective Case Info – For easy account insight, you can see all cases submitted by your company, add other company contacts to the ticket watchlist, and sign-up for automatic notification of your upcoming payments
Sustainability Partnership – To support the development of high-impact socially and environmentally responsible solutions that address some of the world’s greatest climate challenges, Takeda seeks your partnership through a specific sustainability commitment with related actions and achievements
How does the Takeda Supplier Solutions Portal relate to SAP Ariba Network?
The portal does not replace the functionality of Ariba or any other Takeda invoice submission processes or systems. The Takeda Supplier Solutions Portal is a communications channel that you can use whenever you need support or follow up on payment.
How can I register?
The first step to gain access to the portal is to nominate an administrator.
Administrators are usually your Accounts Receivables (AR) representatives responsible for issuing invoices, checking payment status, and querying payments.
The administrator is an important role for your organization because they will be able to:
Approve registration and access requests from members of your organization
Manage Contacts within your account
Check the status, add comments, and attach files to ALL cases created by other contacts within your account
When you have nominated your administrator, please contact us at SMB.vendor.query@takeda.com, and we will take care to properly set up your account and provide training to your administrator for efficient and secure account management.
Our risk management process requires that we conduct reasonable due diligence in engaging, selecting, and assessing Third Parties throughout their Takeda lifecycle.
Global Third Party Risk Management (TPRM) helps organizations answer a few seemingly simple yet critical questions:
Who am I doing business with?
What risks do they impose?
How do I successfully manage those risks?
It’s an essential process because third parties inherently introduce significant risk to an organization, including information security risks, like a data breach; lack of financial stability; supply chain disruption; environmental or social accountability issues; regulatory compliance concerns; bribery, fraud and corruption risk, to name a few.
In support of this, each Third Party needs to complete anti-corruption training to increase awareness of Takeda's ethical standards.
In some cases, we may retain an independent third party to help conduct risk assessment. Our suppliers are asked to cooperate with these requests on behalf of our company.